Service levels & support
Target uptime dan respon untuk Trial/Growth, mengikuti arsitektur queue + guardrails tenant.
Trial
99.0% target
Target uptime
Best-effort, 1-2 hari kerja
Waktu respon
Email/WhatsApp/Telegram channels, queue retry, dashboard access.
Growth
99.5% target
Target uptime
Prioritas, hari kerja < 8 jam
Waktu respon
Semua channel + webhook delivery + billing hooks, support onboarding.
Catatan
- Status insiden dipublikasikan di /status.
- Webhook Midtrans/Xendit (aktivasi/renewal) mengikuti SLA provider; retry internal disiapkan.
- Logging + metrics aktif; tracing OTEL segera menyusul.
Availability targets
SLA tiers for Growth and enterprise tiers.
Credit policy
Eligibility and calculation rules.
Fitur utama
- Monthly uptime targets.
- Incident response commitments.
- Credit request workflow.
Arsitektur & keandalan
Go + Fiber, Postgres RLS, Redis, RabbitMQ; siap Docker → K8s dengan observability dan guard tenant.
Uptime metrics
Incident tracking
Latency targets
Credit policy
Support tiers
Escalation matrix
Siap mulai?
Buat akun, hubungkan channel, dan kirim notifikasi omni-channel dalam hitungan menit.