Support
Pilih jalur bantuan yang paling cepat.
Trial
Respon best-effort selama masa trial.
Growth
Respon prioritas di jam kerja.
Insiden
SLA khusus untuk insiden kritikal.
Aksi cepat
Incident reporting
Report channel downtime or delivery issues with SLA context.
Account help
Recover access, rotate API keys, and request billing changes.
Fitur utama
- Priority triage based on plan SLA.
- Escalation paths for outages and delivery failures.
- Support chat for tenant admins and operators.
Arsitektur & keandalan
Go + Fiber, Postgres RLS, Redis, RabbitMQ; siap Docker → K8s dengan observability dan guard tenant.
Support chat service
SSE/stream updates
Tenant-bound inbox
SLA timers
Escalation routing
Incident tags
Siap mulai?
Buat akun, hubungkan channel, dan kirim notifikasi omni-channel dalam hitungan menit.
How fast is support response?
Response follows plan SLA with escalation to platform admins.
Can I request a new channel?
Yes, request via support and we will assess scope and timeline.